LASE Support & Service
We support you in ensuring the safe and reliable operation of your laser measurement systems, from troubleshooting and component replacement to recommissioning. For fast and efficient solutions, our experienced LASE system specialists are available at any time via phone, remote support, or on-site.
With our technical service, we help minimise downtime and restore your systems to full operation as quickly as possible. This gives you maximum availability, fast support, and a strong partner at your side.
OUR RANGE OF SERVICES
LASE documents
The permanently available system descriptions enable rapid initial assistance with your maintenance personnel.
Regular remote or on-site maintenance
LASE service technicians use checklists to verify the proper operation of the measurement system using diagnostic software
LASE remote service
This digital remote support requires only a network connection through which we connect to the measurement system.
LASE on-site service
Our service staff will support you on-site with professional analysis and problem-solving.
OUR SERVICE HOURS*
8h/5d
It is ideal for partners who expect high availability of their systems during the day in an average working week.
24h/5d
It is specified for companies that use our systems constantly during the typical working week.
24h/6d
The solution for all companies that operate around the clock during an extended working week.
24h/7d
This contract covers the requirements of customers who need the highest availability of their systems 24 hours a day.
*(Europe/Berlin, Central European Time, CET)
RESPONSE TIME
Contact us for your support offer. We will be happy to advise you.
Examples
How quickly should our service team get back to you? We can also customize this requirement to meet your needs.
- First Level Support
- response time between 2 to 4 hours
- Cleanup of common errors per checklist
- Second Level Support
- response time between 4 to 8 hours
- Correction of complex defects by a software developer
- On-site support
- departure within 48 hours
- Solution of complex problems by a system specialist
