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Lase Support & Service

We support you in the proper operation of our laser measurement systems - whether for troubleshooting, component replacement or recommissioning. For a quick and efficient solution, our highly qualified LASE system specialists are available to you around the clock via telephone, remote and on-site service, as required.

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OUR RANGE OF SERVICES

LASE documents

The permanently available system descriptions enable rapid initial assistance with your maintenance personnel.

Regular remote or on-site maintenance

LASE service technicians use checklists to verify the proper operation of the measurement system using diagnostic software

LASE remote service

This digital remote support requires only a network connection through which we connect to the measurement system.

LASE on-site service

Our service staff will support you on-site with professional analysis and problem-solving.

OUR SERVICE HOURS*

8h/5d

Mon. - Fri., 9:00 AM - 5:00 PM*
It is ideal for partners who expect high availability of their systems during the day in an average working week.

24h/5d

Mon. - Fri., 12:00 PM - 12:00 PM
It is specified for companies that use our systems constantly during the typical working week.

24h/6d

Mon. - Sat., 12:00 PM - 12:00 PM
The solution for all companies that operate around the clock during an extended working week.

24h/7d

Mon. - Sun., 12:00 PM - 12:00 PM
This contract covers the requirements of customers who need the highest availability of their systems 24 hours a day.
*(Europe/Berlin, Central European Time, CET)

RESPONSE TIME

Further information
Current support price list (in process)
Support brochure (in process)
Contact us for your support offer. We will be happy to advise you.
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ExampleS

How quickly should our service team get back to you? We can also customize this requirement to meet your needs

First Level Support
response time between 2 to 4 hours
Cleanup of common errors per checklist
Second Level Support
response time between 4 to 8 hours
Correction of complex defects by a software developer
On-site support
departure within 48 hours
Solution of complex problems by a system specialist